Privacy Policy

Flora and Wick Privacy Policy April 2019

 

 

At Flora and Wick, we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information from you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.

Any questions regarding this Policy should be sent to Flora and Wick via contact us.

 

Who are we

 

Flora and Wick candles is run and owned by Ellie McCallum.

 

GDPR

 

The GDPR (General Data Protection Regulation) is an important piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union. The regulation became effective and enforceable on the 25th May 2018.
 

Definitions

 

"Non Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.

"Personally Identifiable Information" is non-public information that is personally identifiable to you.  Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.

 

Information we collect

 

We receive collect and store any information you enter on our website or provide us in any other way.   We automatically receive information from your web browser or mobile device.   In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We use analytics (google) tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedbacks, product reviews, recommendations, personal profile, and payment/billing details.

 

How we collect the information  

When you type in your information into our contact forms, payment forms, via e-mail, via help/chat window, or any other means of submitting personal data we collect personal information you give us such as your name, email address and payment details. We assume that you agree to the collection of your personal information and that it will be used for the specific reasons stated.

 

How we store, use, share and disclose your personal information

 

Our website is hosted on the Wix.com platform. They provide us with the online platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix and used by Flora and Wick adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.  PCI-DSS requirements help ensure the secure handling of credit card information by us and its service providers.

 

How you can access and update your information

 

You are able to update personal information, such as name, email, address and payment details via your account page on our website [log in].  However, if you wish to change some information which is not able to be edited via our secure account page, which is only accessible by you, you can contact us.

 

You have the right to ask for a copy of the information we hold about you. Please contact us.

 

How long to we retain your information?

 

Your name, address, contact details and payment details (these will not be displayed on our website and is for contact and payment purposes only), comments, feedbacks, reviews, and recommendations may be stored indefinitely for display purposes on our website unless you contact us or use the member account page.

 

How you will be able to withdraw your consent


If you do not want us to process your data anymore, please contact us. If at any time you confirm that you do not wish us to process your data, your details will be removed within 2 weeks.

 

Who has access to your information

 

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.
 

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings).

 

 

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Security precautions in place to protect the loss, misuse or alteration of your information

 

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected throughout the transaction with Wix and Paypal services.  For more information please see the Wix and Paypal policies.

​When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Communications


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Use of cookies and other tracking technologies


Flora and Wick uses cookies for analytics and to display content.  Please note Third Parties, such as Google Analytics, Wix, and applications from the Wix app market may utilise cookies and other tracking technologies.  They will have their own policies regarding how they collect and store information which are not covered by the Flora and Wick Privacy Policy.

 

We also use third party tracking tools to improve the performance and features of our Website. These third-party tracking tools are designed to collect only Non-Personal Information about your use of our Website. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.
 

Links to Other Websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Transferring your information outside of Europe

 

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Ability to update the Privacy Policy


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
 

Questions and Contact Information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.

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